Concept of Maintenance

Elevator Maintenance encompasses all preventive maintenance and repair activities designed to sustain optimal performance and safety throughout the equipment's entire life cycle. Far beyond simple breakdown repairs, this is a comprehensive technical service that includes routine inspections, regular precision diagnostics, and performance tuning.

Under Article 2, Paragraph 4 of the Elevator Manufacturing and Management Act, maintenance is a mandatory obligation for building managers. However, to ensure professional safety standards and operational efficiency, it is standard industry practice to entrust these duties to certified specialized firms for systematic management.

Importance of Maintenance

As elevators are unmanned facilities used by the general public, a rigorous and professional safety management framework is indispensable. It is critical to proactively eliminate potential accident risks through precise diagnostics of core safety components, such as traction ropes, braking systems, and door mechanisms.

Timely parts replacement and performance maintenance are essential solutions that not only strictly guarantee user safety but also extend the equipment's service life, thereby maximizing the value of the customer's asset.

Roles and Responsibilities by Maintenance Entity

Responsibilities of the Administrator (Owner)

The managing entity oversees the overall safety management of elevators within the building and is required to perform the following duties:

• Application for and Management of Regular Inspections
• Appointment and Supervision of the Elevator Operation Manager
• Selection of a Certified Maintenance Contractor
• Designation of In-house Inspectors

Responsibilities of the Operation Manager

Responsibilities of the Administrator (Owner) The Administrator oversees the general safety of the elevator and is required to perform the following duties:

• Establishment and Maintenance of Operation Protocols
• Recording and Management of Breakdown/Repair History
• Preparation and Management of Emergency Contact Networks
• Establishment of Emergency Response Systems for Casualties
• Prompt Reporting in the Event of an Accident
• Management of Mandatory Elevator Signage
• Management of Emergency Keys

Responsibilities of the Maintenance Contractor

Responsibilities of the Maintenance Contractor The Maintenance Contractor must possess specialized technical personnel and equipment to ensure safety and prevent performance degradation.

• Execution of Regular Self-Inspections
• Preventive Maintenance (Timely Replacement of Worn/Aging Parts)
• Emergency Response and Repair in Case of Breakdown

User Safety Guidelines

User Safety Guidelines (Responsibilities of the User) Users must ensure safe usage of the elevator by observing the following guidelines:

• Adherence to Passenger Capacity and Load Limits
• Guardian Accompaniment for Children and the Elderly
• Prohibition of Misuse or Tampering with Buttons/Switches
• Prohibition of Running or Horseplay Inside the Cabin
• Do Not Lean on Doors or Force Them Open
• Caution and Verification Before Action in Case of Stoppage
• Strict Prohibition of Use When Marked "Out of Order / Under Maintenance"

Emergency Response Guidelines

• Power Outage (Lighting Failure) Stay calm and use the emergency intercom to request assistance.
• Sudden Stoppage Do not attempt to force the doors open or escape. Request rescue immediately via the emergency intercom.
• In the Event of a Fire Do not use the elevator. Always evacuate using the emergency stairs.